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Customer Portal

Enquiry Form – if you have a question for us or you’d like more information:


Our New Customer Form – if you would like to store your prized-possession with us:


Our terms and conditions

1Subject to payment of the Annual Rental, Ilkeston Caravan Storage (hereafter, ICS) accepts temporary custody of the Vehicle for the Storage Period.
2The owner of the Vehicle parts temporarily with the Vehicle for the Storage Period and agrees to pay the Annual Rental.
3The Vehicle must be insured and kept insured during the Storage Period. Current insurance cover to be verified at inception and each subsequent renewal of storage.
4The Caravan must be secured as per the conditions of the insurance policy in respect of the stored Vehicle.
5All personal effects and valuables must be removed from the Vehicle, and the windows and door to remain locked during the period on site. Any items left in the Vehicle are left at the Customer’s risk. The Customer is reminded that many insurance policies may not cover possessions in the vehicle.
6By entering into this agreement, the customer warrants that he/she has both ownership and legal title in the Vehicle.
7In order to comply with The Regulatory Reform (Fire Safety) Order 2005 all gas bottles to be switched off or removed when the Vehicle is on site. No other noxious, hazardous or explosive substances or preparations are allowed on site.
8Access to the site is per the Access Hours, access at any other time by prior arrangement with ICS. Notice must be given prior to collection of the Vehicle.
9Please be aware that all entry and exit movements may be logged and that the storage facility may be covered by CCTV, some of which is recorded and stored.
10The Vehicle is to be parked correctly within the allocated plot, or left secure in the collection/delivery area.
11The Vehicle and the allocated plot area must be kept tidy and no litter left behind.
12Storage spaces are not transferrable to third parties.
13The agreement does not permit the stationing of an alternative or replacement vehicle.
14Vehicles should be kept clean, mechanically sound, and in good condition.
15No trading is permitted from the site, and the Vehicle must not be offered or advertised for sale while on site.
16The Vehicle must not be inhabited during the Storage Period.
17No major repairs to the Vehicle to be carried out on site (minor repairs may be carried out with the permission of ICS).
18The Annual Rental is payable in accordance with the Payment Terms, ICS has the right to alter the Annual Rental by giving notice to the customer in accordance with clause 19.
19ICS reserves the right to increase the Annual Rental and shall give the customer not less than one month notice of an increase following which the new value shall be the Annual Rental.
20Where the Customer terminates the contract prior to the end of the agreed Storage Period, ICS will be entitled to charge reasonable administration costs resulting from the termination, and for the loss of Annual Rental until the plot is re-let. For the avoidance of doubt should the customer not be able to re-let the plot during the remaining Storage Period no refund shall be due to ICS.
21In the event of the Annual Rental being overdue ICS may retain possession (lien) of the Vehicle until the arrears are settled in full or otherwise discharged. ICS undertakes to notify possession by recorded delivery.
22In the event of a negative response to possession, legal action may be taken to sell the Vehicle via The Torts Interference with Goods Act 1977. The outstanding arrears will be deducted from the proceeds of the sale, as will any reasonable costs incurred. The remaining balance will be retained to await collection. ICS will seek to obtain the best price available based on current market values, and notify the customer of the date and place of sale.
23ICS excludes all liability caused by Vermin Infestation, a recognised vermin control regime is in place and is monitored regularly.
24In the performance of this agreement ICS will at all times act with due diligence in providing a fit and proper place for the storage of the Vehicle.
25Staff are not held liable for any damage to the Vehicle or its contents as a result of towing or the movement of the Vehicle unless due to the proven negligence of staff.
26Staff are not held liable for any damage to the Vehicle or its contents as a result of towing or the movement of the Vehicle unless due to the proven negligence of staff.
27Should the customer damage a third party’s Vehicle or property then he/she is required to report the matter immediately to ICS.
28Periodic checks may be made on the identity of all Vehicles stored on the site.
29ICS reserves the right to refuse any Vehicle not deemed acceptable.
30ICS reserves the right to ask the customer to remove their Vehicle from the site if they do not abide by these terms and conditions.
31No unauthorised access is allowed to any person other than the owner of the Vehicle stored in the compound.
32Customer identification will be required.
33ICS excludes all liability for loss or damage where the means employed are in excess of the duty of due diligence.
34Where it appears that a Vehicle has been brought onto the storage site for the purpose of abandoning it, the ICS may arrange disposal of the Vehicle via the provisions of Refuse Disposal (Amenity) Act 1978 as amended and any costs incurred will be recovered from the person who brought the Vehicle onto the storage site.
35Should the Vehicle be damaged whilst on site the Customer is requested immediately inform the ICS, the police and the Vehicle owner’s insurers. In cases where the Customer considers that they have a claim against the ICS then he/she is required to provide written details to the ICS within 72 hours of the Customer becoming aware of the claim.
36Any changes to the details provided by the customer in this agreement to be notified to ICS without undue delay
37Whilst ICS does their utmost to provide security for the Vehicle stored with them, it is impossible to completely eliminate the risk of theft or damage.